Client Care

Quality Mark is part of the Community Legal Service whose aim is to improve access, for the public, to quality advice and legal services. To be awarded the Quality Mark and be able to display the Quality Mark logo chambers has demonstrated that they meet the standard required for the legal services being delivered.

The Quality Mark logo instantly identifies chambers as providing a high quality, well-managed service. Professional clients can be assured that we have established written procedures for the receipt of briefs and instructions and assignment to barristers, as well as procedures for the return and reassignment of work. Clients will receive a letter upon receipt of briefs or instructions including a statement of when written work can be expected to be returned. Members are reminded by automatic computer notes of when written work is approaching the agreed/standard return date.

We have provision for the management of casework ensuring client confidentiality and recording of significant communications and outcome of court appearances when no representative from instructing solicitors is attending on a case. All provisions are overseen by an in-house committee which seeks to ensure that our quality assurance targets are met. These standards are reviewed twice yearly.

Should a professional or lay client have cause to complain about any service received from a barrister or staff member then they are welcome to register a complaint using the following forms and procedures:

» Complaints Procedure

» Complaint Against Counsel

» Complaint Against Member of Staff







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